The Effect of Emotional Intelligence and Mental Health Towards Employee Performance Mediated by Job Satisfaction
DOI:
https://doi.org/10.35917/tb.v24i1.357Keywords:
emotional intelligence, mental health, job satisfaction, employee performanceAbstract
This study aims to determine the effect of emotional intelligence and mental health on employee performance mediated by job satisfaction at Bank Rakyat Indonesia X Regency employees. This study used a quantitative research method by distributing questionnaires to 100 employees of Bank Rakyat Indonesia in X Regency. The sampling technique used in this study is saturated or census sampling. The final sample in the study amounted to 75 respondents. The analytical tool used in this study uses SmartPLS version 3.0 analysis with the structural equation modelling or SEM analysis method. The results of this study explain that; (1) there is no positive and significant effect of emotional intelligence on job satisfaction, (2) there is a positive and significant effect of mental health on job satisfaction, (3) there is a positive and significant effect of job satisfaction on employee performance, (4) there is no effect of satisfaction work mediates emotional intelligence on employee performance, and (5) there is an effect of job satisfaction mediating mental health on employee performance.
Downloads
References
Abdullah, M. M. (2014). Manajemen dan Evaluasi Kinerja Karyawan. Yogyakarta: Aswaja Pressindo.
Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The effect of work environment on job satisfaction: Evidence from the banking sector in Ghana. Journal of Human Resource Management, 5(1), 12-18. https://doi.org/10.11648/j.jhrm.20170501.12
Al, A. D., & Anıl, İ. (2016). The comparison of the individual performance levels between fulltime and part-time employees: the role of job satisfaction. Procedia - Social and Behavioral Sciences, 235, 382-391. https://doi.org/10.1016/j.sbspro.2016.11.048
Allan, B. A., Dexter, C., Kinsey, R., & Parker, S. (2018). Meaningful work and mental health: Job satisfaction as a moderator. Journal of Mental Health, 27(1), 38-44. https://doi.org/10.1080/09638237.2016.1244718
Arianto, D. A. N., & Choliq, A. (2019). Pengaruh Kepribadian Terhadap Kepuasan Kerja Karyawan Starwood Furniture Indonesia. Jurnal Ekonomi, Bisnis & Entrepreneurship, 13(1), 25-34. https://doi.org/10.5281/zenodo.3522789
Dawis, R. V., & Lofquist, L. H. (1984). A psychological theory of work adjustment. Minneapolis: University of Minnesota Press.
Eliyana, A., Ma’arif, S., & Muzzaki, M. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144-150. https://doi.org/10.1016/j.iedeen.2019.05.001
Ghozali, I., & Latan, H. (2015). Partial Least Square Konsep Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0 (2nd Edition). Semarang: Badan Penerbit Universitas Diponegoro.
Gibson, James L., John M. Ivancevich, dan James H. Donnelly. 2003. Organizations Behaviour, Structure and Process. 8th ed. Boston: Richard D. Irwin Inc.
Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. New York: Bantam.
Gul, H., Usman, M., Liu, Y., Rehman, Z., & Jebran, K. (2018). Does the effect of power distance moderate the relation between person environment fit and job satisfaction leading to job performance? Evidence from Afghanistan and Pakistan. Future Business Journal, 4(1), 68-83. https://doi.org/10.1016/j.fbj.2017.12.001
Ihrom (2008). Titik singgung antara Tasawuf Psikologi Agama dan Kesehatan Mental. Teologia, 19(1).
Kader, N., Elhusein, B., Elhassan, N. M., Alabdulla, M., Hammoudeh, S., & Hussein, N. R. (2021). Burnout and job satisfaction among psychiatrists in the Mental Health Service, Hamad Medical Corporation, Qatar. Asian Journal of Psychiatry, 58, 102619. https://doi.org/10.1016/j.ajp.2021.102619
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior & Human Performance, 4(4), 309–336. https://doi.org/10.1016/0030-5073(69)90013-0
Martins, A., Ramalho, N., & Morin, E. (2010). A comprehensive meta-analysis of the relationship between emotional intelligence and health. Personality and Individual Differences, 49(6), 554-564. https://doi.org/10.1016/j.paid.2010.05.029
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators. Personality and Individual Differences, 116, 281-288. https://doi.org/10.1016/j.paid.2017.04.031
Ouyang, Z., Sang, J., Li, P., & Peng, J. (2015). Organizational justice and job insecurity as mediators of the effect of emotional intelligence on job satisfaction: A study from China. Personality and Individual Differences, 76, 147-152. https://doi.org/10.1016/j.paid.2014.12.004
Pieper, J., & Van Uden, M. (2005). Religion and coping in mental health care (Vol. 14). Rodopi.
Scanlan, J. N., & Still, M. (2019). Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service. BMC Health Services Research, 19(1), 1-11. https://doi.org/10.1186/s12913-018-3841-z
Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42(6), 921–933. https://doi.org/10.1016/j.paid.2006.09.003
Sibasopait, A. B. (2018). Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, Dan Kecerdasan Spiritual Terhadap Kinerja Melalui Kepuasan Kerja Tenaga Kependidikan Di Kantor Pusat Universitas Jember. BISMA: Jurnal Bisnis dan Manajemen, 12(2), 212-222. https://doi.org/10.19184/bisma.v12i2.7891
Simanjuntak, P. J. (2011). Manajemen dan Evaluasi Kinerja (Edisi 3). Jakarta: Lembaga Penerbit FEUI.
Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. Psychological management of individual performance, 23(1), 3-25. https://doi.org/10.1002/0470013419.ch1
Spencer, L. M. & Spencer, S. M. (1993). Competence at Work: Models for Superior Performance. John Wiley & Sons, New York.
Wen, J., Huang, S. S., & Hou, P. (2019). Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management, 81, 120-130. https://doi.org/10.1016/j.ijhm.2019.01.009
Winandar, F., Sudiarditha, I. K. R., & Susita, D. (2021). Pengaruh Budaya Kerja dan Kecerdasan Emosional terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT Matahari Department Store Tbk. Jurnal E-Bis (EkonomiBisnis), 5(1), 83-99. https://doi.org/10.37339/e-bis.v5i1.433
Wirawan. (2009). Evaluasi Kinerja Sumber Daya Manusia Teori Aplikasi dan Penelitian. Jakarta: Salemba Empat.
Wirawan, P. A. E. S. (2016). Pengaruh Kecerdasan Emosional Terhadap Kepuasan Dan Kinerja Karyawan PT Jasa Raharja (Persero) Cabang Bali. Jurnal Ekonomi & Bisnis JAGADITHA, 3(1), 12-26. https://doi.org/10.22225/jj.3.1.118.12-26
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).