The Effect of Emotional Intelligence and Mental Health Towards Employee Performance Mediated by Job Satisfaction

Authors

DOI:

https://doi.org/10.35917/tb.v24i1.357

Keywords:

emotional intelligence, mental health, job satisfaction, employee performance

Abstract

This study aims to determine the effect of emotional intelligence and mental health on employee performance mediated by job satisfaction at Bank Rakyat Indonesia X Regency employees. This study used a quantitative research method by distributing questionnaires to 100 employees of Bank Rakyat Indonesia in X Regency. The sampling technique used in this study is saturated or census sampling. The final sample in the study amounted to 75 respondents. The analytical tool used in this study uses SmartPLS version 3.0 analysis with the structural equation modelling or SEM analysis method. The results of this study explain that; (1) there is no positive and significant effect of emotional intelligence on job satisfaction, (2) there is a positive and significant effect of mental health on job satisfaction, (3) there is a positive and significant effect of job satisfaction on employee performance, (4) there is no effect of satisfaction work mediates emotional intelligence on employee performance, and (5) there is an effect of job satisfaction mediating mental health on employee performance.

Downloads

Download data is not yet available.

Author Biographies

Farrah Aulia Ramadhanty, Islamic University of Indonesia

Department of Management, Faculty of Business and Economics, Islamic University of Indonesia

Muafi Muafi, Universitas Islam Indonesia

Profesor Department of Management, Islamic University of Indonesia

References

Abdullah, M. M. (2014). Manajemen dan Evaluasi Kinerja Karyawan. Yogyakarta: Aswaja Pressindo.

Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The effect of work environment on job satisfaction: Evidence from the banking sector in Ghana. Journal of Human Resource Management, 5(1), 12-18. https://doi.org/10.11648/j.jhrm.20170501.12

Al, A. D., & Anıl, İ. (2016). The comparison of the individual performance levels between fulltime and part-time employees: the role of job satisfaction. Procedia - Social and Behavioral Sciences, 235, 382-391. https://doi.org/10.1016/j.sbspro.2016.11.048

Allan, B. A., Dexter, C., Kinsey, R., & Parker, S. (2018). Meaningful work and mental health: Job satisfaction as a moderator. Journal of Mental Health, 27(1), 38-44. https://doi.org/10.1080/09638237.2016.1244718

Arianto, D. A. N., & Choliq, A. (2019). Pengaruh Kepribadian Terhadap Kepuasan Kerja Karyawan Starwood Furniture Indonesia. Jurnal Ekonomi, Bisnis & Entrepreneurship, 13(1), 25-34. https://doi.org/10.5281/zenodo.3522789

Dawis, R. V., & Lofquist, L. H. (1984). A psychological theory of work adjustment. Minneapolis: University of Minnesota Press.

Eliyana, A., Ma’arif, S., & Muzzaki, M. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144-150. https://doi.org/10.1016/j.iedeen.2019.05.001

Ghozali, I., & Latan, H. (2015). Partial Least Square Konsep Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0 (2nd Edition). Semarang: Badan Penerbit Universitas Diponegoro.

Gibson, James L., John M. Ivancevich, dan James H. Donnelly. 2003. Organizations Behaviour, Structure and Process. 8th ed. Boston: Richard D. Irwin Inc.

Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. New York: Bantam.

Gul, H., Usman, M., Liu, Y., Rehman, Z., & Jebran, K. (2018). Does the effect of power distance moderate the relation between person environment fit and job satisfaction leading to job performance? Evidence from Afghanistan and Pakistan. Future Business Journal, 4(1), 68-83. https://doi.org/10.1016/j.fbj.2017.12.001

Ihrom (2008). Titik singgung antara Tasawuf Psikologi Agama dan Kesehatan Mental. Teologia, 19(1).

Kader, N., Elhusein, B., Elhassan, N. M., Alabdulla, M., Hammoudeh, S., & Hussein, N. R. (2021). Burnout and job satisfaction among psychiatrists in the Mental Health Service, Hamad Medical Corporation, Qatar. Asian Journal of Psychiatry, 58, 102619. https://doi.org/10.1016/j.ajp.2021.102619

Locke, E. A. (1969). What is job satisfaction? Organizational Behavior & Human Performance, 4(4), 309–336. https://doi.org/10.1016/0030-5073(69)90013-0

Martins, A., Ramalho, N., & Morin, E. (2010). A comprehensive meta-analysis of the relationship between emotional intelligence and health. Personality and Individual Differences, 49(6), 554-564. https://doi.org/10.1016/j.paid.2010.05.029

Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators. Personality and Individual Differences, 116, 281-288. https://doi.org/10.1016/j.paid.2017.04.031

Ouyang, Z., Sang, J., Li, P., & Peng, J. (2015). Organizational justice and job insecurity as mediators of the effect of emotional intelligence on job satisfaction: A study from China. Personality and Individual Differences, 76, 147-152. https://doi.org/10.1016/j.paid.2014.12.004

Pieper, J., & Van Uden, M. (2005). Religion and coping in mental health care (Vol. 14). Rodopi.

Scanlan, J. N., & Still, M. (2019). Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service. BMC Health Services Research, 19(1), 1-11. https://doi.org/10.1186/s12913-018-3841-z

Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42(6), 921–933. https://doi.org/10.1016/j.paid.2006.09.003

Sibasopait, A. B. (2018). Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, Dan Kecerdasan Spiritual Terhadap Kinerja Melalui Kepuasan Kerja Tenaga Kependidikan Di Kantor Pusat Universitas Jember. BISMA: Jurnal Bisnis dan Manajemen, 12(2), 212-222. https://doi.org/10.19184/bisma.v12i2.7891

Simanjuntak, P. J. (2011). Manajemen dan Evaluasi Kinerja (Edisi 3). Jakarta: Lembaga Penerbit FEUI.

Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. Psychological management of individual performance, 23(1), 3-25. https://doi.org/10.1002/0470013419.ch1

Spencer, L. M. & Spencer, S. M. (1993). Competence at Work: Models for Superior Performance. John Wiley & Sons, New York.

Wen, J., Huang, S. S., & Hou, P. (2019). Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management, 81, 120-130. https://doi.org/10.1016/j.ijhm.2019.01.009

Winandar, F., Sudiarditha, I. K. R., & Susita, D. (2021). Pengaruh Budaya Kerja dan Kecerdasan Emosional terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT Matahari Department Store Tbk. Jurnal E-Bis (EkonomiBisnis), 5(1), 83-99. https://doi.org/10.37339/e-bis.v5i1.433

Wirawan. (2009). Evaluasi Kinerja Sumber Daya Manusia Teori Aplikasi dan Penelitian. Jakarta: Salemba Empat.

Wirawan, P. A. E. S. (2016). Pengaruh Kecerdasan Emosional Terhadap Kepuasan Dan Kinerja Karyawan PT Jasa Raharja (Persero) Cabang Bali. Jurnal Ekonomi & Bisnis JAGADITHA, 3(1), 12-26. https://doi.org/10.22225/jj.3.1.118.12-26

Downloads

Additional Files

Published

2023-07-30

How to Cite

Ramadhanty, F. A., & Muafi, M. (2023). The Effect of Emotional Intelligence and Mental Health Towards Employee Performance Mediated by Job Satisfaction. Telaah Bisnis, 24(1), 26–38. https://doi.org/10.35917/tb.v24i1.357

Issue

Section

Articles

Citation Check

Similar Articles

<< < 1 2 3 4 5 6 > >> 

You may also start an advanced similarity search for this article.