Analisis Kinerja Pegawai melalui Pendekatan Balanced Scorecard pada Kantor Sekretariat Daerah Kota Depok
Abstract
Keywords
Full Text:
PDFReferences
Body, Lawson; Jared Keengwe; Laurence Mukankusi; Abdou illia; Glenn Miler. 2008. “Egovernment Service Delivery Performance: an Adaptation of the BSC for The Public Sector”. Journal of Electronic Commerce di Organization. Vol. 6 (2) pp 11-28.
Federica, Farneti and James Guthrie. 2008. “BSC Development and Management of Public Sector Performance for Budget Users in Croatia International Conference Proceedings”. Journal of Human Research Costing & Accounting. Vol 12 (1).
Kaplan, R.S. & Norton, D.P. 2004. The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA.
Kaplan, Robert S dan Norton, David P 2010. The Strategy Focus Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Massachusetts:
Harvard Business School Publishing Corporation.
Mahmudi. 2010. Manajemen Kinerja Sektor Publik. Yogyakarta: Unit Penerbitan dan Percetakan Sekolah Tinggi Ilmu Manajemen YPKN.
Mahsun, Mohamad. 2009. Pengukuran Kinerja Sektor Publik. Yogyakarta: BPFE.
Maltz. A.C., Shenhar, A.J., Reilly, R.R.. 2004. Beyond the Balance Scorecard: Refining the Search for Organizational Success Measures Long Range Planning. The International Journal of Public Sector Management. Canada Social Science. Vol. 36 (2). pp. 187- 204.
Manville, G. 2007. Implementation a Balance Scorecard Framework in a not for Profit SME, International Journal of Productivity and Performance Management. Bradford. Vol. 56 (2). pp 162-169.
Mei, Jiang. 2013. Reconstruction of Balanced Scorecard in Chinese Local Goverments: Correction Model Based on Service Oreiented Goal Strategic Government. The International Journal of Public Sector Management. Canada Social Science. Vol. 9 (5). pp. 156-161.
Nothcott, Deryl. 2012. Using the Balance Scorecard to Manage the Performance of Public Sector Organizations. The International Journal of Management. Vol. 25 (3). pp 166- 191.
Parasuraman, Valarie A. Zeithaml, dan Leonard L. Berry, 2010. “A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing. pp 41-50
Sugiyono, 2010a). Metode Penelitian Bisnis, Bandung: Alfabeta.
Sugiyono, 2010b). Statistika Untuk Penelitian, Bandung: Alfabeta.
Verica, Budimir.; Mirjana, Jeleg Rugaz.; Mario Zupan. 2012. “BSC Development and Management of Public Sector Performance for Budget Users in Croatia”. The International Conference Proceedings: 606-621. Zagreb: University of Zagreb. February 2012.
DOI: http://dx.doi.org/10.35917/tb.v17i1.42
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 4.0 International License. ISSN 2541-6790. View My Stats